California DMV’s motor voter project
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Adaptive
Need: Adaptive’s decades-old products were loved by IT professionals tasked with managing customer datastores, yet alien and unapproachable to everyone else in customer organizations. Competitors got their game on, and after years of indifference to market losses...
T-Mobile Customer Care
Ask: T-Mobile had made a significant investment in an agent-facing customer care app, yet months after deployment adoption remained grim. Management had recently heard about Adobe’s success in re-doing our own call center’s software. We were invited to spend a...