Skip to content
Select Page

projects

Design gets hired for the surface: screens, flows, interactions, polish. I deliver that layer at a high bar, while shaping the workflows, systems, and services that make the experience coherent, useful, and trustworthy.

The case studies below share both the outcomes, and the work behind them: clearly defining the problems, bringing people into the process, and carrying the work through delivery. Each helped shape the values and methods I bring to my practice today. More recent work is available upon request: ninavizz at gmail dot com

The top-halves of two overlapped iPhones are shown against a light blue gradient background. The phone in the foreground shows the illustrated start page for purchasing a domain on Cloudflare through iCloud. The phone in the background displays part of the purchase UI.

cloudflare + apple

My first project at Cloudflare: a mobile-first update to the Registrar product, shaped over several months with four cross-functional teams to support both Cloudflare customers, and Apple's iCloud customers. The best part: working shoulder-to-shoulder with both companies' biz-dev teams while the Cloudflare/Apple partnership was still finding its legs. — 3min read

An IBM ThinkPad laptop is shown against a blue background, with the SecureDrop Workstation client shown on the screen. The laptop is shown on the right part of the screen, with the Qubes logo on the left part of the screen.

securedrop workstation

Two years as solo designer and researcher on the platform 70+ newsrooms worldwide trust to protect journalists and whistleblowers. Mine was SecureDrop's first user research; from it, I led design for a next-generation newsroom experience that cut time-on-task by two-thirds. A SimplySecure fellowship connected me with other OSS design practitioners, and permanently changed how I work. — 12min read

The outside of a DMV field office is shown. The DMV signage prominently occupies the top half of the photo, and the bottom half shows a line of customers.

california motor voter

In 2017 Governor Jerry Brown handed DMV's stalled driver license overhaul to a small innovation team. Nine months later we shipped two GUIs: an intake experience for ~6k field clerks in 173 offices, and a customer experience for 36MM Californians in 10 languages and to WCAG AA. Much more than "Just a f*ing form," and one of my proudest efforts. — 10min read

The white logotype for the company Adaptive, with "Search Simply" displayed in thin text, below. The background is a teal diagonal gradient.

adaptive

Four months to help a legacy data-management company stop customer attrition. We shaped and shipped a public, mobile-first search experience in two months—real code, live data—plus a prioritized roadmap their teams could act on the day we left. — 5min read

A joyful group of T-Mobile care agents is shown, playfully seated in front of the camera in a break room. 1 of the 5 people shown is making a shaka hand-sign, one is making a peace sign, and the individual in the foreground is pointing and smiling to the person making a peace sign. All individuals shown are wearing long-sleeved raglan shirts with giant pink "T" T-Mobile logos on each.

t-mobile care

T-Mobile's new agent-facing care app was failing its rollout. Over 9 months I led an Adobe Consulting engagement embedded with their new UX team: paper prototypes to user-validated wins in a month, a lasting shift to Lean methods, and a multi-million dollar follow-on contract for Adobe. — 7min read

A large Perforce Commons logo-mark is shown on the left half of the screen, against a white background. The right half of the screen is a green background, with the Perforce logo in white.

perforce commons

Commons brought Perforce's versioning power to business users. I extended its design system for responsive use across devices, refined its visual language, and shaped the workflows bridging its Dropbox integration. — 3min read

A collage showing a redacted EEO-1 document, with the EqualTogether logo mark layered on top. The "T" of the logo-mark is red, and the "=" sign is in cyan.

equaltogether

My second venture into foundership, backed by YC and a seed investor. The goal: quantify workplace DEIB so companies could meaningfully act on gains and losses. The effort was painfully lofty, and deeply instructive. "The frenzy of workplace diversity, quantified." — 5min read

A photograph of Burning Man's "Welcome" gates, shot from a 45-degree angle that results in a pleasing and ordered composition. 6 gates are shown. The flags at the top of each triangular beige fabric "gate" marker are colored, and a few orange traffic cones are scattered throughout. The sky is blue, and the profile of one greeter is shown in front of the middle gate.

hera ticketing + crm

Founder venture #1: an anti-scalping ticketing and CRM concept shaped with Burning Man's executives, the year public ticket demand famously broke their DIY system. Reputation-based transfers to encourage gifting, block scalping, and digitize existing paper-based management workflows. — 5min read

A close-up screenshot of the top-left quadrant of the Special Olympics of Northern California's website, that was created from this work. The logo is in the top left in white, atop a deep green image of astroturf. The navigation bar is white, and an athlete running in a track event is shown in the foreground of the hero image just beneath the navigation. "Help us Achieve" is the description of that hero module, layered atop a black background in white text within a ribbon graphic that sits atop the image.

special olympics

My first project with Adobe Consulting: strategy to streamline Special Olympics of Northern California's marketing, fundraising, and event operations through a new website and vendor integrations. All strategy, no pixels, and huge pride in what my peers delivered when I later took on the T-Mobile account. — 3min read

"Earlier than 2009" is shown in condensed white text, atop a darkened image of a very old mockup for Yahoo!'s registration.

earlier work

Yahoo!, Palm, AOL, and adventures in print and packaging—preserved in the static amber of my very-old HTML site. Not case study material, but I still get a kick out of it, and I'm still proud of the work. A few "recent" dates appear in the writing, thanks to my early use of JS scripts. Note: this archive predates current accessibility standards—low contrast, screen-reader unfriendly markup, and all. Details in my a11y statement.