projects
Design gets hired for the surface: screens, flows, interactions, polish. I deliver that layer at a high bar, while shaping the workflows, systems, and services that make the experience coherent, useful, and trustworthy.
The case studies below share both the outcomes, and the work behind them: clearly defining the problems, bringing people into the process, and carrying the work through delivery. Each helped shape the values and methods I bring to my practice today. More recent work is available upon request: ninavizz at gmail dot com
cloudflare + apple
My first project at Cloudflare: a mobile-first update to the Registrar product, shaped over several months with four cross-functional teams to support both Cloudflare customers, and Apple's iCloud customers. The best part: working shoulder-to-shoulder with both companies' biz-dev teams while the Cloudflare/Apple partnership was still finding its legs. — 3min read
securedrop workstation
Two years as solo designer and researcher for the platform 70+ newsrooms worldwide trust to protect whistleblowers. I ran SecureDrop's first-ever user research, then led design for a next-generation newsroom experience that cut journalist time-on-task by two-thirds. Just before COVID, a SimplySecure fellowship connected me with other design practitioners in OSS—and permanently changed how I work. — 12min read
california motor voter
In 2017 Governor Jerry Brown handed DMV's stalled driver license overhaul to a small innovation team. Nine months later we shipped one paperless form for 36MM Californians: 10 languages, WCAG AA, live in all 173 field offices at once. "Just a f*ing form," indeed. — 10min read
adaptive
Four months to help a legacy data-management company stop customer attrition. We shaped and shipped a public, mobile-first search experience in two months—real code, live data—plus a prioritized roadmap their teams could act on the day we left. — 5min read
t-mobile care
T-Mobile's new agent-facing care app was failing its rollout. Over 9 months I led an Adobe Consulting engagement embedded with their new UX team: paper prototypes to user-validated wins in a month, a lasting shift to Lean methods, and a multi-million dollar follow-on contract for Adobe. — 7min read
perforce commons
Commons brought Perforce's versioning power to business users. I extended its design system for responsive use across devices, refined its visual language, and shaped the workflows bridging its Dropbox integration. — 3min read
equaltogether
My second venture into foundership, backed by YC and a seed investor. The goal: quantify workplace equity so companies could actually act on it. Painfully lofty, deeply instructive. "The frenzy of workplace diversity, quantified." — 5min read
hera ticketing + crm
Founder venture #1: an anti-scalping ticketing and CRM concept shaped with Burning Man's executives, the year public ticket demand famously broke their DIY system. Reputation-based transfers to encourage gifting, block scalping, and digitize existing paper-based management workflows. — 5min read
special olympics
My first project with Adobe Consulting: strategy to streamline Special Olympics of Northern California's marketing, fundraising, and event operations through a new website and vendor integrations. All strategy, no pixels, and huge pride in what my peers delivered when I later took on the T-Mobile account. — 3min read
earlier work
Yahoo!, Palm, AOL, and adventures in print and packaging—preserved in the amber of my very-old HTML site. Not case study material, but I still get a kick out of it, and I'm still proud of the work. A few "recent" dates appear in the writing, thanks to my early use of JS scripts.